Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, fill out a contact form, or interact with our platform. This includes:

• Personal Identification Information: Full name, email address, phone number, and physical address provided during registration or correspondence.
• Account Credentials: Username, password (stored in encrypted form), and two-factor authentication settings.
• Financial Information: Exchange API keys (encrypted), trading preferences, and portfolio configurations necessary for our AI trading tools to operate.
• Technical Data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and timestamps of access.
• Usage Data: Trading activity logs, feature interaction patterns, session duration, and platform performance metrics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our AI trading platform and related services.
• To process transactions, execute automated trading strategies, and generate market analysis reports.
• To personalize your experience and deliver content and features that match your trading preferences.
• To send administrative notifications, security alerts, and service updates.
• To respond to your inquiries, support requests, and feedback.
• To monitor platform usage, detect fraud, and ensure the security of our systems.
• To comply with legal obligations and enforce our Terms of Service.
• To develop new features, conduct research, and perform analytics to enhance our AI models.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our platform. Cookies are small data files placed on your device that help us remember your preferences, understand how you use our services, and improve your experience.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting anonymous usage data (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Facebook Pixel).
• Preference Cookies: Remember your settings and choices to provide a personalized experience.

You can control cookie preferences through our consent banner or your browser settings. Declining certain cookies may limit your ability to use some features of the platform.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers have access to your information only to perform their functions and are obligated to protect it.
• Exchange Partners: When you connect exchange API keys, we share necessary data with cryptocurrency exchanges to execute trades on your behalf as directed by our platform.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication for administrative access, regular security audits, and intrusion detection systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents in accordance with applicable laws.

6. Your Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit the processing of your personal data.
• Right to Data Portability: You may request to receive your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with a supervisory authority.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law, for legitimate business purposes, or for the establishment, exercise, or defense of legal claims.

Trading logs and anonymized analytics data may be retained for up to 5 years for regulatory compliance, platform improvement, and research purposes. Financial transaction records are retained for 7 years in accordance with Thai financial regulations.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 30 days before the changes take effect. The "Last updated" date at the top of this page indicates when this policy was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Siam Digital Solutions Co., Ltd.
189/19 Soi Phaholyothin 5, Phaholyothin Road, Samsen Nai
Bangkok, 10400, Thailand
Phone: +66 2 661 5888
Email: [email protected]